Esteamed Carpet & Upholstery Cleaning Group
Minimum Service Charge £49.00
Spend Over £99.00 And Get 20% Discount On Every Pound You Spend Over £99.00
Terms & Conditions
We want you to be delighted with our services; in order for us to deliver the very best service, there are some things you need to know ahead of your clean.
Our terms below lay out the requirements for your booking with Esteamed Group Company.
- Please vacuum all carpets/upholstery/rugs thoroughly on the day of your
booking prior to the technician’s arrival - Please move any furniture that covers any areas that require cleaning prior
to the technician’s arrival - Failure to adhere to above will result in work not commencing & non
refundable deposit taken. - Our technicians must have access to both parking and running water to
complete a booking. It is your responsibility to advise Esteamed Carpet
Cleaning Company of any restrictions to parking or access to water. If the
booking is unable to proceed due to lack of these amenities, your deposit
will be forfeited. - Our technicians have to carry equipment into your home so the maximum
number of stairs for a booking is 3 flights of stairs (we can use lifts where
available). Please note for health & safety reasons our technicians cannot
attend properties with metal stairs. - If you wish to reschedule your booking, please call our customer service
team at the earliest possible time so we can arrange a new booking for you. You must provide 72hrs notice of any cancellations; failure to provide 72hrs notice will result in the loss of your deposit. - All bookings are subject to a 50% deposit by debit or credit card. The
remaining balance will be due on the day once your clean has been
completed and you’re satisfied with the work. Our technicians have card
payment machines and will collect any balance due. - From time to time, events beyond our control may occur and prevent us
from attending your booking (floods, road closures, accidents, illness, Acts of God etc) in such circumstances we will re-book at a mutually convenient time. - Please note although every attempt is made, we cannot Guarantee 100 % all stains will be removed. Some stains may be Permanent. Our carpet cleaning system will not remove plaster, cement, paint, mould & mildew. The following are extremely difficult to remove, and if an agreed attempt shall be made due to extra products and time, the below will be charged at £79.00 per hour if not reported to us prior to the day of the clean.(chewing gum, lipsticks, make-up, nail varnish, mascara, childrens play dough, putty, slime etc)
- BIOLOGICAL HAZARDS : We have a duty of care regarding biological hazards to provide a safe working environment & not been exposed to any unnecessary risks including : Mold & Fungi, Blood & Body Fluids, Sewage, Airborne pathogens such as common cold, Stinging or Biting Insects, Harmful Plants & Animal & Bird Droppings Waste.
- Please allow 24-48 hours minimum or until carpets are bone dry after 48hrs before placing furniture back onto carpet. We cannot be held responsible for any rust marks or any stains that may occur before this time as elapsed.